Return policy

Last updated: 9 September 2026

This policy sets out when and how you can return a product or cancel a subscription. It does not affect your rights as a consumer, nor the 14-day right of withdrawal.

When we accept a return

We accept the SyncFlow Box back within 14 days of delivery, provided it is in its original condition with all accessories and packaging. Items with visible damage not caused by us may still be accepted, against a reduced refund.

Faulty products

If a product arrives faulty, or fails within the statutory warranty, we replace or repair it at no charge and we cover the shipping. Contact us before sending anything back.

How to return something

Contact us with your order reference and the reason for the return. We will reply with shipping instructions. Do not send a product back unannounced: we cannot guarantee it will be received.

Shipping costs

You carry the direct cost of returning an item, unless it is faulty or we sent the wrong thing. In those cases we cover it.

Refunds

Once we have received and checked the item, we refund by the same payment method, within 14 days at the latest. You will be told when the refund has been issued.

Subscriptions

A subscription can be cancelled at any time. Cancellation takes effect for the next billing period, and your board keeps working until the current one ends. Cancelling within the first 14 days falls under the right of withdrawal.

See also the page on your right of withdrawal.